Returns and Refund Policy

No returns are allowed. However, if the product received is damaged/defective/wrong, then please report the issue to our customer support team within 48 hrs of delivery along with an image of the item delivered. Our team will contact you for additional details of the product delivered if required.

You may choose one of the following:

  • Get the product re-delivered, or
  • Opt for a refund in the form of a gift certificate (refunded within 24 hours), or
  • Refund in the original mode of payment (amount shall reflect in your account within 7-10 working days as per standard banking timelines).

We do not offer refund in the following cases:

  • If products are delivered to an incorrect address provided by the sender.
  • If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.
  • If product quality concerns are caused by improper handling of the product by the recipient.

Note:

  • Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints.
  • Complaints against non-delivery need to be made within 15 days from the date of delivery, after which we will not be able to register any complaints.
  • For quality purposes, we might have to get a reverse pick up done for that product before we can get a redelivery done.
  • We do not accept any request for product exchanges.
  • In the event that we are unable to supply all or part of your order (the product or any substitute product), we shall notify you as soon as possible and reimburse your payment for the part undelivered.

Online refund will be processed by Perennial Code IT Consultants Pvt Ltd on confirmation through email or phone call to the customer. Once the refund is processed, it takes 10 to 15 business days to reflect in your account as per standard banking timelines.

Warranty

Products can only be returned if they are under warranty period subject to warranty terms, available under product information on the Website. Warranty against manufacturing defects exists for all orders placed through the Website. Warranty can be availed only against manufacturing defects and it cannot be claimed for defects due to mishandling of the products or normal wear and tear.

License

These Terms and Conditions provide you with a personal, revocable, non-exclusive, non-transferable license to use this Website conditioned on your continued compliance with these Terms and Conditions. You may use this site solely for your personal, non-commercial use, and you may download a single copy of the materials from this site only for personal, non-commercial home use, as long as you agree not to remove any copyright, trademark, or other proprietary notices from the materials downloaded.

Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this site without the prior written permission of the material's owner. As a condition of your use of this site, you warrant to Perennial Code IT Consultants Pvt Ltd that you will not use this site for any purpose that is unlawful, unauthorized, or inconsistent with these Terms and Conditions, and you agree that the license to use this website will terminate immediately upon your violation of this warranty. Perennial Code IT Consultants Pvt Ltd reserves the right to terminate your access to this site and its content at any time, with or without notice, at our discretion.

Disclaimers, Limitations and Exclusions of Liability

Perennial Code IT Consultants Pvt Ltd strives to provide you with access to services 24x7. The Website may not be available from time to time, for reasons including but not limited to unavoidable circumstances or maintenance. Perennial Code IT Consultants Pvt Ltd makes no representations about the suitability, completeness, timeliness, reliability, or accuracy of the information, materials, products, and services described or contained on this Website for any purpose. To the fullest extent permissible by applicable law, Perennial Code IT Consultants Pvt Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, system integration, data accuracy, and quiet enjoyment.

Perennial Code IT Consultants Pvt Ltd and its affiliates will not be liable for damages of any kind arising from the use of the Website, including, but not limited to direct, indirect, incidental, punitive, consequential, or special damages. In no event will aggregate liability of Perennial Code IT Consultants Pvt Ltd to you for any and all claims arising in connection with your use of the Website, the service, or the products listed on the Website exceed INR 500/- (Indian Rupees Five Hundred).

Fraudulent Transactions

If Perennial Code IT Consultants Pvt Ltd finds any customer involved in any fraudulent transaction on the Website, it may recover the cost of products, collection charges, and lawyer’s fees from the concerned customer. Such recovery shall not prejudice the rights of Perennial Code IT Consultants Pvt Ltd to initiate legal proceedings against such customer for his/her unlawful activities.

Privacy

Your registration data and other information collected through the use of this Website is subject to the Privacy Policy. You acknowledge that through your use of this Website, you consent to the collection and use (as set forth in the Privacy Policy) of this information, including transfer as necessary and permitted under applicable laws.

Termination of Registration

These Terms and Conditions will remain in full force and effect while you are a user of this Website. Your registration on this Website may be terminated at any time at the sole option and discretion of Perennial Code IT Consultants Pvt Ltd if you are found to be in breach of these Terms and Conditions or guilty of conduct detrimental to the company’s reputation.

General

In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to law, the remaining provisions of these Terms and Conditions will remain in full force and effect.

No joint venture, partnership, employment, or agency relationship exists between you and Perennial Code IT Consultants Pvt Ltd as a result of these Terms and Conditions or your use of the Website.

The Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any and all disputes will be subject to arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be at New Delhi and proceedings shall be conducted in English. Subject to arbitration, the jurisdictional courts of New Delhi shall be entitled to grant interim relief/injunction.